Receptionist

Requirements

• National Diploma / N Diploma in Office Management and Technology / Office Administration / Secretarial Studies / Tourism/ Hotel Management / Hospitality.
• 2- 3 years’ work experience as a front office / receptionist/ Administrative work/ office assistant.
• Experience as a receptionist / switchboard operator in a tourism or hospitality environment Computer literacy with a working knowledge of Microsoft Outlook, Excel, and Word.
• Working knowledge of Roomseeker will serve as an added advantage.
• A driver’s license will be an added advantage.
• No criminal record (criminal and reference checks will be conducted).
• Knowledge of customer service orientation.
• Great telephonic skills, good administration, good numerical skills, and sound interpersonal skills.
• Proficiency in English and two other languages in the area.

Responsibilities

• Receive, and direct telephone calls and where specified, relay telephone messages timeously.
• Receive visitors and clients and make their waiting time as comfortable as possible after notifying the relevant employee of their arrival.
• Receive and notify employees timeously about documents and deliveries.
• Adhere to company dress code and protocol.
• Maintain a constant supply of organisational brochures for distribution, where relevant provide information and promotional materials.
• Maintain a visitors register.
• Perform general administration and filled documents relevant to the reception area and assist with office management.
• Perform other ad hoc responsibilities as the need might require.
• Reserve boardrooms and meeting venues as and when required.
• Manage bookings and space arrangements for staff and visitors.
• Ensure that meeting venues and boardrooms are serviced with basic complimentary stationery and sustenance.
• Manage the assets required for meetings i.e., audio-visual and presentation tools.
• Assist departments with logistical arrangements and procurement of services i.e., courier and catering services coordinated with head office.
• Ad hoc Duties.