Room Attendant

Requirements

• Grade 12 (Matric) / NCV level 4 or equivalent.
• 1-2 years practical work experience in public cleaning/ tourism environment.
• Communication skills both Written and Verbal.
• Knowledge of health and safety in the workplace.
• Knowledge of how to use cleaning tools and equipment safely and effectively.
• Basic understanding of customer service principles to interact politely and professionally with guests.
• Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
• Must be willing to work weekends, public holidays, and varying shifts as required by the hospitality industry.
• Knowledge of First Aid will be added as advantage.

Responsibilities

• Perform cleaning duties in and around chalets and guest facilities, including bed linen changes, floor cleaning (sweeping, mopping, vacuuming), furniture polishing, and waste removal, in line with cleanliness standards.
• Clean public areas such as reception, restrooms, and walkways, and report abnormalities (e.g., damages, spillages) to the supervisor for corrective action.
• Monitor and control inventory items, ensuring prescribed stock levels of guest amenities, linen, and cleaning supplies are maintained in all units.
• Report all maintenance issues promptly in accordance with the established standard operating procedures.
• Maintain high service quality standards and participate in continuous improvement initiatives as directed.
• Manage and respond to guest expectations and basic needs promptly and courteously within scope of duties.
• Use effective interpersonal skills to respond to and anticipate guest needs in a timely, courteous, and professional manner.
• Consistently adhere to established hospitality service standards.
• Handle lost and found items according to standard operating procedures and report them to the supervisor.
• Organize and prioritize daily tasks to ensure timely and efficient completion of cleaning and housekeeping duties.
• Assist with laundry duties including collection, sorting, bagging, and storage of linen, as per procedure.
• Comply with all health and safety procedures, including use of PPE, chemical handling, and hygiene protocols.
• Maintain daily control over cleaning materials issued and uphold high standards of cleanliness in all duties.
• Follow daily procedures for handling, distributing, and storing clean linen.