Receptionist (Fixed-Term Contract Ending 31 August 2026)

Requirements

• Grade 12 (Std 10) or equivalent
• NQF level 5 in Office Management and Technology/Office Administration/Secretarial Studies.
• 2-3 years’ work experience at the Front Office in the Tourism and Hospitality Industry, working as an office administrative work or office assistant.
• 1-2 years’ experience as a receptionist/switchboard operator in a tourism or hospitality environment would be desirable.
• Good telephone, people, and administration skills as well as sound interpersonal skills
• Computer literacy with a working knowledge of MS Word and MS Excel – Provide proof.

Responsibilities

Key responsibilities but not limited to:

Office Management

• To receive and direct telephone calls where specified and to relay telephone messages timeously.
• Effectively communicating with guests and providing them with information about facilities and activities at Addo Elephant National Park.
• Welcome visitors in a friendly manner and process the computerized guest reservation through the check-in and check-out process.
• Receive and notify employees timeously about documents and deliveries.
• To raise any extra charges and to ensure outstanding monies are collected and processed according to company policy.
• To assist guests with amendments to reservations and special requests and closing work shifts on SANParks reservation system.
• To coordinate guests’ requests and complaints and handle them efficiently.
• To perform general administration relevant to the Reception and Entrance Gate
• Conduct ad-hoc administration duties as and when requested by the Duty Manager.
• Manage bookings for visitors.
• Conducting Gate Official / Gate Administrator duties from time to time as and when needed.
• To adhere to company dress code and protocol.