Matric certificate and appropriate B-degree in Journalism, Media Studies, or Communication at NQF Level 7, as recognised by the South African Qualifications Authority (SAQA).
A minimum of six (6) years of relevant experience. At least 3 years of experience working with Content Management Systems (CMSs) and working on multiple platforms for messaging. A valid driver’s license is required.
Knowledge and good understanding: Working knowledge of website management tools. Understanding of search engine optimisation principles. Knowledge of social media management.
Skills: Excellent communication and teamwork skills. Outstanding organisational skills. Strong troubleshooting and analytical abilities. Excellent content development and copywriting skills.
Attributes: Ability to generate creative ideas. Adaptable and willing to learn new techniques/open to new and innovative ideas. Attention to detail.
Content Development: *Content Management Processes - Proposing, compiling, and maintaining content development guidelines and processes. *Development of a consolidated internal content hub [intranet].
Content Management: *Editing and Proofreading (across all internal and external platforms as well as major publications). *Coordinating, compiling, and disseminating periodic reports on the function’s outputs.
Strategic Messaging & Document Development: *Developing fact sheets, speeches, website articles, thought leadership articles, newsletters, and emailers. *Development of content for internal platforms [intranet/Engage]. *Updating guidelines on the style guide.
Customer Relations: *Internal Surveys (short/snap to understand needs of staff). *External Surveys (poll media/industry on whether articles are on target). *Webinar/Training sessions. *Managing and addressing social media queries.
Staff Relations: *Internal training to improve staff communication, language and writing. *Internal training on CI, branding, and communication processes. *Outsourced training.
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