Requirements

• Be in possession of a relevant Tourism and Marketing post-matric qualification.
• 1 – 3 years of experience in Tourism /Hospitality.
• Knowledge of customer service, telephone etiquette, and understanding of the Tourism and Conservation industry is essential.
• Computer Literacy.
• Communication skills and writing skills.

Responsibilities

• Sell SANParks products to current and potential customers.
• Corresponding with customers telephonically and via email.
• Process requests and make reservations in accordance with SANParks policies and procedures.
• Initiate payment and ensure that relevant documentation is sent to the customer/client.
• Provide additional information and initiate cross-selling and up-selling of products.
• Provide consistent and efficient service by upholding good public relations principles to inspire customer loyalty.

Documents Required

Interested candidates who meet the above criteria should forward their applications, which should consist of a covering letter, detailed Curriculum Vitae, certified copies of qualification(s) and Identity Document (certified within the past 3 months)