COMPETENCY REQUIREMENTS

• Advance knowledge of dispute resolution mechanism
• Ethical conduct and practices of health practitioners
• Knowledge of relevant legislations
• Communication skills
• Interpersonal skills
• People Management skills
• Excellent advisory and consultation skills
• Facilitation & Negotiation skills
• Professional Report writing
• Questioning and listening skills
• Capable of functioning in a highly confidential environment

PRINCIPAL ACCOUNTABILITIES & KEY PERFORMANCE AREA

• Executing analysis related to the mediation of cases and making evidence-based recommendations.
• Identifying patterns and problem areas and making recommendations to management and Council on areas of improvement.
• Conduct research and provide well substantiated advice on complicated matters to facilitate resolution or provide appropriate advice.
• Research to focus on new developments internationally and locally pertaining to health professions and recent case law impacting on the Health Professions and the Council.
• Refer all matters not falling within the jurisdiction of the Council to relevant authorities and report this fact to the complainant.
• Accurate recordkeeping of all matters received and ensure that such matters are constantly updated to reflect progress.
• Prepare settlement agreements for disputants.  Determine the amount of liability according to the relevant evidence, laws, and administrative and judicial precedents.
• Identify systemic issues leading to poor service delivery or breaches of parties’ rights.
• Generate mediation reports, detailed reports of the number of complaints, the nature of complaints and their status.
• Compile Management Reports, ad-hoc reports and provide monthly reports on all cases being administered and finalized.

MINIMUM REQUIREMENTS FOR THE POSITION

• Bachelor’s degree in health-related field.
• Current registration with Health Professions Council of South Africa (HPCSA) or any other health regulatory council.
• 10 years professional practice experience of which 5 years’ demonstrable experience is in mediation of complaints or alternative dispute resolution.

ADDED ADVANTAGE

• Certificate in Mediation and Alternative Dispute Resolution.
• CPD compliant.