Requirements

• National Diploma in Labour Relations or Human Resources
• A degree in Human Resources or Advance Diploma in Labour Relations will be an added advantage
• 3 to 4 years of relevant experience
• Mediation and facilitation skills
• Sound knowledge of all labour legislation, policies, regulations, processes, and procedures
• Excellent interpersonal skills
• Presentation and analytical skills
• Computer skills; including excel spreadsheets, word processing programs, and email at a  highly proficient level
• Organising resources to meet agreed objectives
• Effective written and communication skills
• Report writing skills
• Planning, organising, and conflict management skills
• Listening and customer-centric skills
• High Level of accuracy and attention to detail
• Time management and interpersonal skills
• Skills & Personal Attribute
• Candidate must be a good communicator in speech and writing.
• Excellent command of the English language – spelling, grammar, and punctuation.
• Good keyboard skills (ability to type 60 wpm).
• The candidate must be discreet when handling confidential information.
• Good customer service orientation excellent interpersonal skills and good Telephone Etiquette;
• Valid Driver’s License.

Responsibilities

• Provide advisory services on disciplinary and grievance investigations and hearings based on applicable policies, standard operating procedures, best practices, and applicable legislation.
• Attend, represent, and successfully defend SANParks’ cases at the Commission for Conciliation, Mediation, and Arbitration (CCMA)
• Research case law and or outcomes of previous internal cases and advise both line management and employees.
• Provide training on policies and standard operating procedures.
• Track clients’ inquiries and give feedback.
• Setting up and coordinating of meetings with internal and external stakeholders
• Liaise with line management, employees, and trade unions.
• Register and update all disciplinary, grievances, and appeals actions on the applicable register.
• Ensure documentation and storage of all information.
• Monitor compliance to stipulated timeframes to the Disciplinary and Grievance Standard Operating Procedures
• Ensure capacity building and compliance to relevant labour legislation and codes of good practices (conduct training on rights and responsibilities of employees, policies and procedures, role of shop stewards and collective agreements).
• To track and coordinate the details of grievances, disciplinary hearings, and CCMA cases so that they are conducted and concluded within the stipulated timeframe.
• Assess risks associated with grievances and disciplinary actions and propose remedial action to General Manager: Labour Relations
• Monitor line management and employees’ adherence to collective agreements.
• Monitor and accurately administer trade union membership in accordance with organisational rights agreements.
• Ensure storage of all documentation and information.
• Maintain clear communication and update clients on a continuous basis.
• Maintaining detailed records, filling records in a manual system, completing routine administration, keeping an appropriate diary
• General office administration and procedures such as typing of reports, taking

• minutes at meetings (both verbatim and summarized), register and distribute mail, drafting responses to correspondences, and copying including scanning of documents.

• Arranging appointments, maintaining a diary, sorting incoming mail, procuring stationery for the department
• Co-ordinate labor relations related logistics in general
• Administer, monitor, track, and compile trade union membership reconciliation report
• Analysing numerical and written information
• Assisting to create a climate of trust, co-operation, and stability in order to stimulate a harmonious and productive working environment which contributes to a respected reputation.

Documents Required

Interested persons who meet the above-stated requirements should forward their application letters, detailed Curriculum Vitae ,and qualifications certified within the last 3 months