Requirements

• National Diploma in Hotel Management, Tourism or Hospitality Management
• Bachelor’s Degree will be an added advantage
• Two (2) years’ operational experience in housekeeping or front office
• Four (4) years’ experience in a supervisory or management position of a rest camp, 3 -star lodge or hotel operation.
• Computer literacy, MS Word, Excel and Power Point
• Code 8 valid driver’s license (essential)
• Knowledge of Occupational Health and Safety, Reservations & Front Office Systems
• A sound understanding of Eco-tourism, Sustainable Tourism, Customer Relations Management, Tourism & Service industry and Housekeeping
• Good knowledge and understanding of the Tourism Industry and related legislations
• The following soft skills are also highly important, namely, communication (verbal and written), customer service, financial management, conflict management, diversity management, leadership skills, project management and interpersonal skills

Responsibilities

• Supervision of day-to-day activities in various tourism outlets
• Sorting out of all operational problems/challenges in tourism outlets
• Managing all Front Office, Housekeeping, and activities staff, to ensure that the courteous and efficient welcoming and departure procedure for guests are carried out.
• Effective customer service by anticipating, meeting and exceeding the guests’ expectations utilizing the CRM system.
• Ensure that Tourism Property Management System and Front Offices processes align with operational and procedural policies.
• Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures. Including financial management, asset management and inventory control SOP’s
• Monitoring income and expenditure and manage budget efficiently.
• Stock taking / control and ordering through co-ordination by policy, procedures, and guidelines.
• Ensuring effective maintenance of tourism infrastructure, gardens and grounds to the highest standards.
• Monthly stock takes and inventory counts done as per SANParks SOP’s.
• Ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
• Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
• Assist with the development of new tourism products and the marketing of the park and its facilities.
• To ensure that the vehicle under their control is managed according to policy, including log sheet and administration of this.
• Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
• Responsible for HR related matters including administration of attendance registers.
• Compliance to all SANParks SCM financial SOP’s.
• To act in the absence of a Hospitality Services Manager when delegated.