Requirements

• Be in possession of an NQF level 6 Diploma, preferably in Tourism, Nature Conservation or Environmental Management or equivalent.
• Four years operational experience in housekeeping, front office, guided activities, or financial fields, two of those years should be in supervisor or management position.
• Good telephone and financial admin skills as well as sound interpersonal skills.
• Computer literacy with a working knowledge of Micro-soft word and excel, room seeker knowledge will be an added advantage.
• Proficiency in English and the ability to communicate in 3 other languages.
• At least three (3) years experience in Big 5 areas with Game Drive experience and exposure to conduct Guided walks.
• Valid First Aid Certificate Level 3.
• NQF Level 4: Nature Site Guide (Dangerous game area).
• Valid DEAT Registration from Department of environmental affairs and tourism.
• Valid driver license EC1 and Professional driver’s permit.
• SASSETA Unit Standards 123519, 119651 & 117705 Certification.
• Firearm Competency Card/Certificate as Issued by SAPS and use of rifle for business purposes.

Responsibilities

• To ensure effective customer service by anticipating, meeting, and exceeding Guest expectations.
• To ensure sound administration.
• To ensure compliance of approved SANParks policies, procedures, standards as well as relevant legislation.
• To assist with the identification and recommend human capital development and training needs.
• To engage in day-to-day liaison with relevant stakeholder.
• To ensure the smooth running of all functions in a tourism outlet.
• To act in the absence of a Hospitality Services Manager.
• To conduct guided activities such as day walks and game drives etc.
• To ensure that vehicles, rifles, first aid kits and other related equipment’s and facilities are kept clean and are in good working order.
• To ensure the security, health and safety of guests and staff.
• To control and manage all firearm and ammunition of the camp.