Consultant Sales

Requirements

• Be in possession of a relevant Tourism and Marketing/ Sales/ Hotel Management post-Matric qualification (NQF Level 5).
• Have 2-3 years’ experience in Tourism /Hospitality.
• Knowledge of customer service, telephone etiquette, and understanding the Tourism and Conservation industry is essential.
• Computer Literacy.
• Communication, numerical, and writing skills.
• Interpersonal skills.
• Client Orientation and Customer Focus.
• Telephone Etiquette.
• Basic Business Knowledge.
• Understanding of the Tourism and Conservation industry.
• Understanding of Reservation or Property Management System.
• Financial Management.
• Attention to detail.
• Problem solving skills.

Responsibilities

• Process requests and make reservation in accordance with SANParks policies and procedures.
• Sell South African National Parks products to current and potential customers.
• Initiate payment and ensure that relevant documentation is sent to customer / client.
• Provide additional information and initiate cross selling and up selling of products.
• Provide consistent and efficient service by upholding good public relations principle to inspire customer loyalty.
• Sell SANParks products to current and potential customers.
• Corresponding with customers telephonically and via email.
• Process bookings, payments, and invoices using SANParks’ systems.
• Maintain accurate sales records and provide weekly/monthly reports.