Minimum Requirements

• Bachelor’s degree in health sciences plus current registration with any Health Statutory Council
• Valid driver’s License.
• 3 years professional practice (clinical/ non-clinical) or investigation experience. 

Competency Requirements

• Knowledge of Health Professions Act, HPCSA Regulations and rules.
• Understanding of HPCSA policies
• Strong analytical skills
• Good Customer Relations skills
• Organisational and planning skills
• Good communication skills (written and verbal)
• Report writing skills
• Computer Literacy (MS Office, and Outlook) 

Principal Accountabilities & Key Performance Areas

• Investigate allegations of contravention or failure to comply with any provision with the Health Professions Act.
• Investigate allegations of unprofessional conduct by registered persons.
• Obtain relevant information or documents from persons or institutions.
• Decide on the need for precautionary suspension of practitioners who cause imminent risk to the public.
• Compile an investigation report for the preliminary inquiry including the following: facts of the case; Issues; rules or provision contravened & Recommendation to the Committee.
• Do a trend analysis of complaints investigated.
• Identify areas that will inform Education and Training, and Professional Practice, including Continuing Professional Development.
• Submit monthly and quarterly reports on the level of compliance and segment of incidence/ cases/ complaints.
• Assist in development and conduction of awareness programs.
• Compile agenda items in a prescribed format for Committees of Preliminary Inquiry following investigation.
• Attend Preliminary Inquiry Committee meetings to provide clarification when required.
• Ensure that resolutions to the complainant and to the practitioner are executed timeously.
• Assist in the compilation of management reports on complaints investigated and the decision taken by committees of preliminary inquiry.
• Assist in the compilation of reports for Professional Boards and relevant Committees of Council.
• Carry out any other function as may be delegated by the Head of Division.