Requirements

• Post-graduate degree in Business/Tourism/Commerce.
• An MBA in Business/Tourism/Commerce will be an added advantage.
• Have a minimum of 8 – 10 years’ work experience at the senior management level in tourism/hospitality commercial operations management.
• Knowledge of PFMA.
• Insight into tourism development practices would be an added advantage.
• Strong stakeholder management skills.
• Ability to assess business models and make a rule-based analytical decision.
• Thorough knowledge of business and management principles involved in planning, resource allocation, and coordination of people and resources.
• Sound understanding of hospitality management, standards, and trends.
• Contract and Project Management skills.
• Relationship building and time management skills.
• High-level communication, analytical and negotiation skills.
• Advanced computer literacy and sound management reporting skills.
• Planning and organising skills.
• Sound Financial and budget management experience.
• Policy development skills.
• Presentation and Facilitation skills.

Responsibilities

• Develop, align, and ensure effective implementation of the KNP commercial operations by means of providing leadership, direction, structure, frameworks, models and roadmaps.
• Establish and strengthen value-adding relationships with various internal and external.
• Ensure the development and diversification of tourism products in partnership with the Tourism department standards to ensure the implementation of consistent standards of excellence in tourism products.
• Oversee the development and enhancement of the customer touchpoints and overall park experience.
• Identify areas of commercial and revenue growth within the park.
• Monitor and manage tourism commercial operations to ensure optimal performance aligned with the brand promise.
• Identify opportunities in partnership with the Business Development Unit and maintain relationships with current PPPs.
• Ensure the sound collection, analysis, and leveraging of data to ensure consistent customer service, commercial performance, and revenue targets.
• Oversee the development, implementation and monitoring of policies and SOPs in support of commercial and hospitality strategies.
• Ensure sound stakeholder and contract management in support of the commercial strategy.
• Ensure implementation of tourism standards, monitoring of performance and planned.
• In partnership with the Technical Services Department, oversee the maintenance and management of tourism infrastructure.
• Oversee the effective management and growth of KNP adventure activities.
• Enhancing customer services and promoting customer centricity

Documents Required

• Application letters, detailed Curriculum Vitae and qualifications certified within the last 3 months