RESPONSIBILITIES:

Policy, Systems & Procedure Implementation

• To participate in the development and management of the NSFAS student accommodation/housing strategy, policies, guidelines, and procedures in line with the studentcentric model 

• To optimise and manage the processes developed in the value chain of NSFAS student accommodation to maximise the student experience.

Core Strategic/Operations Objectives Implementation 

• To contribute to the development of the student accommodation strategy. 

• To enable the implementation of the student accommodation strategic plan. 

• To enable the implementation of the key performance indicators (KPIs) and operational plans of the subunit. 

• To assess and review applications from providers for accreditation of potential student accommodation. 

• To participate in the maintenance of business processes and procedures that verifies institutions registered student against data of students accommodated at providers. 

• To participate in the maintenance of the business processes and procedures that enables the matching of students with suitable accommodation. 

• To manage the maximisation of student expectations with the NSFAS student accommodation support programme. 

• To manage the stakeholder challenges that emanate from the student accommodation value chain pertaining to accommodation and accreditation providers. 

• To implement instruments to track accommodation provider and accrediting agents’ issues for the student housing programme. 

• Provide input to control measures around the student accommodation value chain i.e. application verification, state of student accommodation, approval, and inspection, Certification.

People Management & Ethical Leadership 

• Manage and participate in the recruitment and selection of subunit vacancies in line with EE targets. 

• Delegate student accommodation programmes to subordinates for implementation. 

• Lead and manage the subunit team to achieve the set and agreed programmes. 

• Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values. 

• Lead and manage the individual performance contracting and review process for subordinates.

• Lead and manage all disciplinary matters of subordinates related to performance and conduct issues

Stakeholder Management & Relationships 

• Manage the utilisation and implementation of the student accommodation policy, processes, efficiency channels and databases to resolve stakeholder queries and complaints. 

• Manage and delegate the sharing of the accredited list of accommodation providers with institutions of higher learning for the smooth student experience. 

• Collaborate with stakeholders on debates and programme development matters of interest and influence. 

• Provide input to the Publication and updating of the details of NSFAS accredited student accommodation providers. 

• Manage the publication and updating of the details of NSFAS terminated student accommodation providers.

Project Management & Leadership 

• Participate and supervise the projects to address identified needs as per the student accommodation strategy. 

• Analise and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the subunit.

Budget optimisation 

• Forecast for subunit core administration activities and projects. 

• Expenditure in line with core activities and projects. 

• Manage payment of accommodation service providers in line with institutions’ verified registration details. 

• Analyse and recommend the accommodation payments and recover any overpayments.

Compliance Monitoring & Evaluation 

• Lead and manage the plans and processes of verification, compliance, registration and deregistration of accommodation providers with DHET Norms and Standards for Housing.

• Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures. 

• Analise and improve the audit, risk, and compliance outlook. 

• Lead and manage the implementational audit plan.

Information & Knowledge Management 

• Collaborate with stakeholders to build systems that enable the management of data obtained from different sources. 

• Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.

Reporting & Accountability 

• On subunit strategic KPIs progress 

• On the subunit operational plan progress 

• On strategic stakeholders’ issues and interventions management 

• On internal and external audit and risk 

• On any other work in the mandate of the student accommodation subunit

DESIRED SKILLS AND EXPERIENCE

Minimum requirements:

• NQF Level 6 in Commercial, Legal, Property Management related Built Environment fields, 

• Computer literacy – Intermediate MS Package Suite 

• Project Management certification 

• Driver’s License 

• 5 Years plus experience in the property development or management sector 

• Working knowledge of lease agreements and dispute resolution processes 

• Working knowledge of the higher education sector

• Working knowledge of residential or student accommodation 

• Relevant Project Management experience

Preferred 

• NQF Level 7 plus in Commercial Legal, Property Management or related Built Environment Fields.

Skill and Competencies:

• Strategic and visionary 

• Project Management 

• Interpersonal Skills 

• Data Analysis 

• Presentation Skills 

• Goal orientation skills 

• Influence and advocacy. 

• Systems and IT Processes 

• Attention to detail. 

• Quality assurance 

• Written and Verbal communication. 

• Reporting 

• Conflict Resolution 

• Negotiations Skills