Requirements

• National Diploma in Labour Relations or Human Resources
• A degree in Human Resources or an advanced diploma in Labour Relations will be an added advantage
• 3 to 4 years of relevant experience
• Mediation and facilitation skills
• Sound knowledge of all labour legislation, policies, regulations, processes, and procedures
• Communication Skills
• Quality Assurance Skills
• Listening Skills
• Customer Centric Skills
• High Level of Accuracy and attention to detail
• Excellent interpersonal skills
• Presentation and analytical skills
• Computer skills; including Excel spreadsheets, word processing programs and email at a highly proficient level
• Organizing resources to meet agreed objectives
• Effective written and communication skills
• Report writing skills
• Experience in initiating and/or chairing disciplinary hearings
• Demonstrate a good track record at the CCMA (Conciliation, Mediation & Arbitration) and provide at least copies of three (3) CCMA arbitration Awards; and
• Valid Driver’s License

Responsibilities

• Provide advisory services on disciplinary and grievances investigations and hearings based on applicable policies, standard operating procedures, best practices and applicable legislation
• Attend, represent and successfully defend SANParks’ cases at the Commission for Conciliation, Mediation and Arbitration (CCMA)
• Research case law and or outcomes of previous internal cases and advise both line management and employees
• Provide training on policies and standard operating procedures
• Track clients’ enquiries and give feedback
• Setting up and coordinating meetings with internal stakeholders
• Liaise with line management, employees and trade unions
• Register and update all disciplinary, grievances and appeals actions on HCM systems
• Ensure documentation and storage of all information
• Monitor compliance to stipulated timeframes to the Disciplinary and Grievance Standard Operating Procedures
• SANParks reserves the right not to make an appointment
• Assist to create a climate of trust, cooperation, stability in order to stimulate a harmonious and productive working environment which contributes to a respected reputation
• Ensure capacity building and compliance to relevant labour legislation and codes of good practice (conduct joint training interventions on rights and responsibilities of employees, policies and procedures, and role of shop stewards; between line management, employees and shop stewards)
• Train managers or supervisors on topics related to labour relations, such as working conditions and collective agreements
• Facilitate information sessions to collect issues raised by employees and present them to the Manager: Labour Relations, KNP
• To track and co-ordinate the details of grievance, disciplinary hearings and CCMA cases so that they are conducted and concluded within the stipulated timeframe
• Assess risks associated with grievances and disciplinary actions and propose remedial action to Manager: Labour Relations, KNP
• Mediate discussions between line management and shop stewards in order to reconcile differences
• Monitor line management and employees’ adherence to collective agreements
• Monitor and accurately administer trade union membership in accordance with organizational rights agreements