Junior ICT Infrastructure Technician (1 YEAR) Fixed Term Contract

Requirements

• National Diploma (NQF Level 6/7) in Information and Communication Technology: Infrastructure and User Support Management, or equivalent 
• At least 2 years of relevant experience in ICT infrastructure and user support management or ICT Helpdesk 
• Knowledge of IT service management or ICT helpdesk experience is preferred. 
• At least one of the following certifications: A+ or N+ or ITIL Foundation 
• Advanced skills in M365 Office Suite (e.g. MS Word, Excel) 
• Excellent problem-solving abilities, with strong communication and customer relationship skills. 
• Capable of working independently and under pressure, adaptable, disciplined, and confident. Proficiency in writing and interpersonal communication 

Duties

• Provide ICT helpdesk services, serving as the first point of contact, documenting incidents, classifying, and prioritizing them, and escalating unresolved issues to higher support level 
• Co-ordinate and implement computer rollout projects to ensure seamless integration and minimal operational disruption. Provide comprehensive support for local area network (LAN) and desktop infrastructure 
• Manage and troubleshoot a range of mobile devices, including notebooks, iPads, and tablets. 
• Diagnose and resolve hardware and software issues, maintaining documentation on activities and system performance.