Requirements

• Grade 12 (Std 10)
• National Diploma/ N Diploma in Office Management and Technology/ Office Administration/ Secretarial Studies/Tourism/Hotel Management/Hospitality.
• 1- 2 years’ work experience in administrative work or office assistant.
• 1 – 2 years’ experience as a receptionist/switchboard operator in a tourism or hospitality environment would be desirable.
• Good telephone, people, and administration skills as well as sound interpersonal skills.
• Computer literacy with a working knowledge of MS Word and MS Excel.
• Room seeker knowledge will be an added advantage.
• Previous front office experience.
• Proficiency in English.

Responsibilities

• To receive and direct telephone calls where specified and to relay telephone messages
• Effectively communicating with guests and providing them with information about facilities and activities at Addo Elephant National Park.
• To welcome visitors in a friendly manner and process the computerised guest reservation through the check in and check out process.
• To raise any extra charges and to ensure outstanding monies are collected and processed according to company policy.
• To assist guests with amendments to reservations and special requests and closing work shifts on SANParks reservation system.
• To coordinate guests’ requests and complaints and handle efficiently.
• To perform general administration relevant to the Reception and Entrance Gate.
• Conduct ad-hoc administration duties as and when requested by the Duty Manager.
• Conducting Gate Official / Gate Administrator duties from time to time as and when needed.
• To adhere to company dress code and protocol.