Requirements

• A diploma in Tourism Management or equivalent qualification
• Good telephone, people, and administration skills as well as sound interpersonal skills
• Computer literacy with a working knowledge of MS Word and MS Excel
• Room seeker knowledge will be an added advantage.
• Previous front office experience
• Proficiency in English

Responsibilities

• To receive, and handle telephone calls and telephonic enquiries and where specified, relay
• telephone messages timeously.
• To receive guests in a friendly manner and process the computerised guest reservation
• through the check in and check out process.
• To raise any extra charges that a guest might incurred.
• To ensure outstanding monies are collected and processed according to company policy.
• To inform guests of facilities in the camp and upsell on activities.
• To assist guests with amendments to reservations and special requests.
• To coordinate guests’ requests and complaints and handle efficiently.
• To perform general administration at the reception area.
• To adhere to company dress code and protocol.

Documents Required

A recently updated, comprehensive CV as well as recently certified copies
of all qualification(s)