Requirements

• A National Diploma in Tourism Management or equivalent from a reputable & recognized institution or Hotel School in Hotel Management, Tourism / Hospitality Management.
• Three years’ operational experience in housekeeping, front office and terrain maintenance.
• Two years’ experience in supervisory or management position.
• Working knowledge of the Microsoft Office package and Room Seeker.
• Sound communication and interpersonal skills.
• Sound financial experience.
• Code 8 driver’s license essential.

Responsibilities

• Directly part in the managing all Front Office and Housekeeping to ensure that the courteous and efficient welcoming and departure procedures for guests are carried out.
• Effective Customer Service by anticipating, meeting and exceeding the guests’ expectations.
• To provide and sell all services and facilities offered by Augrabies Falls National Park.
• Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures.
• Ensure that the cleanliness and furnishings within the Front Office, Conference Rooms, and Accommodation facilities are always in a good state of repair.
• Assist with the compilation and management of operational budget for the tourism department of the park.
• Ensure that Room seeker Management System and Front Offices processes align with operational and procedural policies.
• Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
• Stock takings / control and ordering through co-ordination by policy, procedures and ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
• Assist with the development of new tourism products and the marketing of the park and its facilities.
• Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
• To act in the absence of a Hospitality Services Manager and when delegated.
• Take responsibilities of duties while being “Officer on Duty”.
• Responsible for HR related matters including administration of attendance registers.
• Ensure terrains (including gardens) are maintained in a good and acceptable standard.
• Supervision over staff function.
• Required to work over weekends, public holidays and Ad-hoc duties when required.
• Responsible for weekly, monthly and annual report submissions.