Requirements: 

Applicants must be in possession of a Matric certificate and Bachelor’s degree in Information Technology, Software Engineering or Bachelor’s degree in a healthcare field with related ICT applications experience. Professional registration not required but certification will be advantageous . 

Other Requirements 

Familiarity with application development and support methodologies: 

Certifications that may be advantageous - ITIL Foundation Certification. Microsoft Certified: Azure Fundamentals or Microsoft Certified: Azure Administrator Associate. AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate. Certified ScrumMaster (CSM). CompTIA A+, Zend Certified Engineer (for PHP developers), Oracle Certified Associate (OCA) or Oracle Certified Professional (OCP). Demonstrate familiarity with best practice: Agile Methodology, DevOps Practices, Change Management, Service Level Agreements (SLAs), User Experience (UX) Principles, Database Management Systems (DBMS), Incident Management Standards (e.g., ISO 20000), Application Lifecycle Management (ALM). 

Experience: 

• A minimum of 2-3 years in application support roles or in an Applications Business Super User role.
• Competencies, Knowledge and Skills:
• Application lifecycle management and troubleshooting,
• Proficient in application support and troubleshooting methodologies.
• Familiarity with various programming languages and database management.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Customer-oriented, adaptable and team player. 

Duties:

• Provide technical support for users experiencing application issues (first and second level support).
• Monitor application performance and troubleshoot problems.
• Collaborate with development teams to implement application updates and enhancements.
• Maintain documentation for system configurations, processes, and procedures.
• Train users on application features and functionality.
• Assist in the deployment of new applications and upgrades.
• Prepare and analyse application performance reports.