Requirements

• National Diploma or National N Diploma in Tourism Management NQF 6 is essential.
• Certificate in Security Services will serve as an added advantage.
• Two (2) Years Front Office experience is essential.
• Working knowledge of SANParks reservations systems, Customer Care, Relevant Legislation, Tourism/Hospitality standards and Conservation.
• Knowledge of Occupational Health & Safety.
• Availability to work flexible hours e.g. weekends, public holidays as when required.

Responsibilities

• To resolve minor conflicts that may arise at the entrance gate.
• To provide detailed information to guests about the park.
• To prevent unauthorized removal of the park’s property.
• To guard entrance gate at the park.
• To open the gate to allow employees, truckers, and authorized guests to enter the park.
• To check the credentials before allowing anyone to enter the park.
• To control traffic to and from the park’s buildings and grounds.
• To direct guests and truckers to various parts of the park.
• To perform maintenance duties such as mowing lawns and sweeping gate areas; etc.
• To record arrival and departure of both employees and guests.
• Perform general administration duties and handling of payments.
• Issuing and receiving of accommodation unit keys to guest arriving or departing before and after reception operating hours.